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Leading Through Unexpected Change
As administrators, we excel at being prepared for just about anything, but 2020 has taught us that the sliding scale of “unexpected” can change quickly. These events can include natural disasters, deaths, and regional or national emergencies. How do you, as a manager, pivot to lead an office through an unexpected event? More specifically, how do you deal with the emotional consequences that stem from unexpected change?

The global pandemic we are now facing has exposed just how vulnerable we are to life-altering unexpected change; however, Covid-19 will not be the last unexpected event to impact your firm. In an era of unexpected change,
administrators must learn to adapt with compassion and take strategic actions to prepare for an uncertain world. Attendees will leave this session with a roadmap to help navigate their firms through a major, and often emotional, event.

Learning Objectives:
1. Accepting it can happen to you.
2. Knowing what to do if it actually does.
3. Taking planning one step further.
4. How do you survive?

Audience Statement:

We will invite others to share their stories about how they handled the emotional part of an event and the methods that worked for them. Questions will be welcome at any time and encourage interruptions.

CLM Approved Credits:
• CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Human Resources Management (HR) towards the additional hours of some Functional Specialists to fulfill the CLM application.
• CLM® Recertification Credit: 1 hour in the subject area of Human Resources Management (HR).

Jun 21, 2022 01:00 PM in Eastern Time (US and Canada)

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